Sales Center Management System - Van Loon property assessment - the focus of blog

 A sales center management system, appraisal system: 1. Late treatment: 1) The sales center for all staff every day at 08:50 hours immediately before the reach the sales floor and electronic time and attendance, overtime or as a late treatment; 2) late in the 15 minutes in the treatment of wage shall be deducted for the month of RMB 10; 3) more than 15 minutes late, an hour or less, except in accordance with late treatment of and issued a memo, a fine of RMB50 yuan; 4) more than one late hours or more, according to absenteeism day treatment; 5) Where the total of late for more than 3 times a month or more, unless the late deal, the then issued a memo, a fine of RMB50 yuan; 6) late severe cases, treatment can be removed; 7 ) found in attendance on behalf of others or ask others who took the time and attendance punch card, upon inspection, can be removed from treatment; 2. leave early treatment: 1) not yet reached the case of field staff working hours without permission to leave the case before the court, as early departure; 2) leave early staff are absent from work one day in mind; 3. absenteeism treatment: 1) the case of on-site staff for no reason is not duty, absenteeism record time; 2) can be removed from the cumulative processing times .4 absenteeism. out system: All out staff have to fill in before going out staff can apply for sick leave that day, but leave afterwards to fill orders, and issue a case of cards and attendance records; otherwise handled in accordance with the miners .6. leave the system: 1) Where personal leave must be one to three days in advance by the case manager or higher-level approval of site ; 2) The application for leave can not be the same day; 3) more than three days leave must be submitted to approval of director level and above. Second, the case of on-site staff Specification: 1. the case of field image of the standard 1) between the case of field personnel 8:50-8:55 preparation time for the dress; 2) case with the standard uniform field must induction; 3) the case of women workers should be of makeup games, long hair must be tied and can not wear earrings and necklaces too exaggerated, can only wear one hand rings, nail polish does not smear too glamorous; 4) staff must be kept clean and tidy clothes, shirts must be changed frequently, and laundry; 5) All employees must wear dark office shoes, shoe oil a day to keep clean uppers; 6) The case of employees engaged in the field must wear badges made by the company or work badge No. .2. text field code of conduct for 1) the case of field employees shall not make in public areas may not be placed in the public areas of private goods; 2) can not time to eat snacks at work, and offenders sentenced to 20 per MOU; 3) not doing things unrelated to work; 4) The clerk at the front desk, with no independent and professional books or newspapers, and offenders sentenced to 20 per MOU; 5) text field reception staff, all must stand in the customer came in the door, and also said: should be opened for the customer seat, and beckoned to sit down, sit down before taking a seat other customers, employees must take only two-thirds of the seat, chest stand waist, hands on the table, smiling, level depending on the customer; 8) When finished reception staff, customers and keep clear of customer seats shall be first put back, and send customers to the sales office door, this time, front desk personnel must stand up and say: Please walking! undergo a result of the work of the prior report to such things and get the higher authorities not to leave their posts for no reason. Once found, depending on the circumstances can be handled 50 .3 memorandum or absenteeism. staff awareness of service: 1) The customer reception door staff must be to fill customer reception table, other employees will fill out the registration form to the case, assistant field office, field assistants from the computer registration of the case; 2) the case of field assistants will complete the registration form enter the archive, and membership card to the clerk hand, by the clerk to the client; 3) shall not Zhengqiang sales customers, or can be removed from treatment. specific reference to the reception and distribution, reception clerk is receiving other customers, other sales have stepped forward to a warm reception, while the original sales divisions, and help resolve customer problems; 5), more experienced sales staff must take the initiative to guide and support to help light the sale of qualified staff to complete the team or individual targets; 6) with the front desk staff must work behind the scenes to facilitate the reception clerk customer; 7) If the model by hand with inter-view, front desk clerk and the customer's prior description of .4. Staff Job Specification: 1 ) The staff must be the case prior to the Conference Room 08:55 pm to participate in the daily morning meeting. Morning 5 minutes .2) staff must be collated before 9:00 grooming, standard dress for posts; 3) field by the case manager text field, or person in charge of the day will be held in the morning and evening, the case of field assistants do a good job meeting minutes daily; 4) case farm employees must work daily to do customer registration, and to ensure the accuracy of various statistical data; 5) case field Staff should develop good team spirit, improve work efficiency; 6) The clerk obliged to make reasonable suggestions to improve the case of field sales; 7) The clerk lunch time 12:00-13:00, arranged by the head of the two .5 alternately approved. template among practices: 1) Open House day, such as by hand with a view, a model must be within a warm reception clerk clients or omission shall not compete for customers; 2) Open House to be the case every day Field Assistant staff for morning and evening check of items within a model, and with the transfer of work to do on-site security; 3) When a customer into the showroom, the initiative should be handed a shoe salesman or other protection tools .4) per Open House at the clerk with a view of time in the reception room of the items on the template responsible for keeping the responsibility for any item damage, shall immediately inform the person in charge of the day or on-site showroom manager; three environmental health: 1. salesman with After the client to negotiate a timely order desk, discussion areas to keep clean, and offenders sentenced to 10 per MOU; 2. front desk clerk must maintain a clean front, are not free to put items on the glass can only rest area; 3. employees work must tidy personal sales props, supplies and information, front desk staff work, the order front to ensure that the case field clean; 4. text field assistants daily before getting off the background file, and archive, control room responsible for the clean pin ; 5. on duty work, you should check all electrical equipment inside the case closed. Note: The above text field on the Supervision and actors, unless otherwise indicated, the rest are cases field assistants. Unless otherwise specified, the rest were treatment in accordance with the memorandum issued. Case File Management Ordinance sales center field [tentative] First, the case of Category 1 establishments have the file, the case management field manual [of the job responsibilities, sales process, the case of field specifications, the job evaluation form, the original administrative form , Business Forms original] 2, the case of field correspondence A, administrative documents, [Weekly scheduling table / attendance summary sheet / out registration / change the class one / leave single / daily EIR, the case records of sessions, articles apply / distribution / inventory records, please print a single card, leaving staff transfer of goods / business records] B, business documents [daily / weekly report, commission orders, 楼书 / marketing materials say, unsubscribe application / houses open / wards Application / Check-out application / void of offers, contract assistant custody of all documents] C, the company issued a document [In addition to selling other departments issued a document outside the Department of] D, sales of men with documents [manager regular records, notification / Notice / Announcement / Description / regulations and other documents, journal, etc.] 3, the other class [Summary of work a week, etc.] 4, 5, customer complaint records, amendment, memorandum records [Weekly] Second, file sorting methods 1, 40P Insert folder: device block: The device Open the contents of each small class written in the pages of paper divided into four major categories of the column. on the company issued a document / sales men issued a document file for each individual subject to be copied the file directory in a standard format for the inventory on the [List of inventory be issued] .3, elastic folder: device Steering back to the company to be caught in the right page. Third, the file Bill 1, all the files from the customer service assistant is responsible for completion of finishing work a week, according to type text field placed in the manager's office .2, customer service assistants are responsible for the integrity of the file , cleanliness, security .3 degrees, all the files from customer service assistants will be detailed records of the contents of the total entry unified format table .4, sales manager / customer service assistants and supervisors have the right to access to all files, the application of the right to access to and from the File Assistant Assistant to handle the signing of a document, in addition to any person who, by / to the customer service assistant at the access to be handled by / transfer procedures .5, the contents of each category and classification shall be .6 identified with labels, all the files No archive [annual - Case Field Name - the text types - numbers], the final inventory of completed files. On the items to apply, release, storage of some note 1, the internal distribution of sales, having read the column blank if not all cases, the content can be increased to supplement the blank column .2, apply for the case of farm goods to fill the company to apply a single uniform standard format .3, apply to the case of farm goods, the Customer Service Assistant Please grant recipients must complete the sales within the strict use of may exercise the right materials management assistant, and asked to be transferred / outgoing staff fill out the 5, as do the case management field to apply for payment of goods ordered, and promptly adjust the number of items received, customer service assistant required to inventory items a week, and fill out the I choose to challenge! all personnel: The road is full of hardships, more unlimited opportunities; I want to go all out to create the miracle of life; lead time: Let me from now on! all the staff: thanks to the people; have been restrained; of the best things ; on the property value; Oath by: Name of business self-reported warm-up score standard: time for ten minutes of 100 senior professional sales clerk 90-99 70-79 80-89 qualified good salesman salesman salesman below 60 60-69 Will try real estate salesman in this industry you choose to do a line, if customers ask about the property question, you do not know how to answer, you will: 25 311 to the answer you think, with the understanding of the way as if to answer 2, admit that you lack knowledge, and then to find the correct answer 3, presented to manager promised to Problems 4 and give him a good listen to the answer 2, when customers are talking about, and obviously, what he said is wrong, you will : 13151, interrupted him, and corrected 2, 3, listen to and then change the subject, listen to and point out the errors at the 4, the use of questioning in order to find the error of his own 3, if you feel a little discouraged, it should be: 15,131, a day leave, not to think about official 2, harder to force yourself to do 3, 4, to minimize the call, the request manager to go out with you, 4, and when you DS often admitted by the customer, should be: 11,531, not often go to visit 2 3 did not visit him often to visit and try to improve their relations 4, the request for personal business manager to try 5, you run into each other, said, argument, and then change the subject 2, the first for his views, and then that you pay for 3, 4, regardless of the customer saying, tell your strong arguments 6, when you answer the customer's